Refund Policy

Refund Policy

Effective Date: June 18, 2025

At iDigital Concept, we are committed to delivering high-quality digital services that meet or exceed client expectations. Due to the nature of our services—which are primarily digital, customized, and time-based—we have outlined the following refund policy to protect both your investment and our resources.

1. General Terms

  • All payments made to iDigital Concept signify that the client has read, understood, and agreed to this Refund Policy.
  • Our services include digital marketing campaigns, website development, branding, multimedia production, training, and consulting.
  • Because our services are customized and often involve upfront resource commitment, refunds are limited and subject to specific conditions.

2. Eligibility for Refunds

Refund requests must fall under the following valid scenarios:

a. Project Non-Initiation

  • Payment has been made;
  • No work has been started by our team;
  • And a refund request is made within 3 business days of payment.

b. Delayed Delivery (Beyond Scope)

  • The delay is not caused by client indecision, non-cooperation, or content delay;
  • Then the client may request a partial refund (up to 30%) or equivalent service credit.

c. Non-Delivery of Service

  • Client has fulfilled all agreed responsibilities (e.g. payments, approvals, content submission);
  • Then a partial refund may be processed, subject to the percentage of work already completed.

3. Non-Refundable Situations

  • Change of Mind after project kick-off or partial delivery.
  • Digital Products, templates, course access, and downloadable materials are non-refundable.
  • Service Dissatisfaction based on subjective opinion, if deliverables meet agreed standards.
  • Client Non-Cooperation, including failure to provide timely content, approvals, or feedback.
  • Third-party disruptions, such as Meta ad restrictions, domain hosting issues, or plugin/software failures beyond our control.

4. Revisions vs. Refunds

We offer 2–3 rounds of free revisions (depending on project scope) to ensure client satisfaction. Refunds will not be considered until all revision options have been exhausted and documented as unresolved.

5. Payment Disputes & Chargebacks

We encourage direct communication to resolve issues. Filing a chargeback or external dispute without prior contact will result in:

  • Immediate termination of ongoing services;
  • Legal claim to recover work hours and damages;
  • Client blacklisting from future engagements.

6. How to Request a Refund

To request a refund, please email us at idigitalconcept2020@gmail.com with:

  • Subject: Refund Request – [Your Project Name]
  • Your full name, invoice number, and reason for refund
  • Attach any supporting documents/screenshots

Our team will respond within 5 business days, and if eligible, the refund will be processed within 7–10 business days through the original payment method.

7. Amendments

We reserve the right to amend this Refund Policy at any time without prior notice. Clients will be notified of significant changes via email or our website.